Frequently Asked Questions
How do I get in touch with FABULUXE AUSTRALIA ?
For all inquiries, please email info@fabuluxehairandbeauty.com.au We aim to respond to all emails within 72 hours (excluding weekends and holidays).
Why didn’t I receive an order confirmation?
If you have not received your order confirmation email after 24 hours, please contact our customer service team at info@fabuluxehairandbeauty.com.au
Do you offer free shipping?
We do free standard shipping on orders over$50.00,before tax and shipping charges.
I am an international customer. Do I have to pay for customs and taxes?
Items shipped outside of the Australia may be subject to customs duties, taxes and/or charges which are not included in the total of your order and the buyer is responsible for such expenses. Please check with your country’s customs office for more information on charges.
What payment methods do you accept?
We accept most major credit/debit cards, PayPal.
How long does my order take to process?
All orders are processed and shipped from Melbourne, Australia and usually shipped out the next business day. During peak seasons, it may take one or two more days on top of regular processing times. We do not ship on Saturday, Sunday or Australia public Holidays.
What are the delivery times?
Australia
Standard – 4 to 8 business days
Express – 1 to 3 business days
New Zealand
Standard – 7 to 14 business days
Express – 5 to 10 business days
Rest Of The World
Standard – 10 to 15 business days
Express – 8 to 12 business days
I’m placing my order as a gift, how do I make sure no prices are shown in the order?
We do not include invoices with your delivery orders unless requested otherwise, therefore no prices are ever shown in any packages we send out.
Do you accept other forms of currency?
All prices are in Australian dollars only, the final amount charged to your card will vary depending on your bank’s currency exchange rate.
Do you accept returns/exchanged?
We provide 30 Day order exchange or Money Back Guarantee subject to meeting the terms & conditions.
What happens if I receive broken/damaged item(s).
This sometimes happens during transit no matter how much care is taken. It is usually due to pressure, heat or mishandling by delivery service.
Please kindly email info@fabuluxehairandbeauty.com.au with images of the damaged items and your order information.